Terms of Service

EONS HEALTH IS A DIGITAL HEALTH PLATFORM.

ARBITRATION NOTICE AND CLASS ACTION WAIVER

Introduction

These Terms of Service Contain the Following Sections:

• Services Overview, Availability, and Eligibility
• Services
• Registration and Account Creation
• Privacy
• Ownership and License to Use the Services
• User Content and EONS HEALTH's License to Use Such Content
• Copyright Notices
• Restrictions on Use
• Disclaimer of Warranties and Service Risks
• Limitation of Liability
• Indemnification
• Third-Party Links and Features
• Changes to the Terms and Services
• Payments, Cancellations, and Refunds
• Shipping and Delivery
• Medical Partners and Professional Standards
• Termination
• Governing Law; Dispute Resolution; Arbitration; Venue; Severability
• Communications by Text Message, Email, and Calls
• Miscellaneous Terms
• Contact Us
• Additional Terms for Specific Products and Services

1. Services Overview, Availability, and Eligibility

Overview of the Services

EONS HEALTH operates as the consumer-facing digital health platform that facilitates access to all clinical services (including medical clinic services, telemedicine consultations, diagnostic services, preventive care, and wellness services), as well as pharmaceutical and non-pharmaceutical products.

How the Services Work (for the services that require it)

1. Submit the intake form.
2. A licensed physician reviews your information.
3. If appropriate, a prescription or treatment plan is issued.
4. The licensed pharmacy fulfills the order (where applicable).
5. Follow-up and ongoing care through EONS HEALTH.

EONS HEALTH is the experience layer and consumer brand. Clinical care is provided by licensed physicians through EONS HEALTH's affiliated medical group or clinic entity. Fulfillment and dispensing of medicines and regulated products are handled exclusively by licensed pharmacy entities or partners. This structure ensures clear compliance boundaries while delivering a seamless experience under one brand.

Availability

EONS HEALTH is based in the Philippines. The Services are intended exclusively for persons physically located within the Philippines. We make no representation that the Services or any content therein are appropriate or available outside the Philippines. Access from outside the Philippines is at your own risk, and you are solely responsible for compliance with all applicable local laws and regulations.

Eligibility

You must be at least eighteen (18) years of age (or have the express consent of a parent or legal guardian if younger) to use the Services. By accessing or using the Services, you represent and warrant that: (i) you are physically located in the Philippines at the time of use; (ii) you have the legal capacity to enter into these Terms of Service; and (iii) you agree to be legally bound by and comply with these Terms of Service.

To ensure patient safety and regulatory compliance, you agree to provide valid, government-issued photo identification upon request. EONS HEALTH and its affiliated Providers reserve the right to deny care, refuse to issue prescriptions, or suspend your account if your identity, age, or physical location cannot be reasonably and securely verified. Satisfying these eligibility requirements does not guarantee that you will receive any Services.

2. Services

Clinical Care and Telehealth Services

The Services facilitate telehealth consultations, diagnostics, preventive care, wellness, and clinical care with licensed Providers. Telehealth involves the delivery of health care services using electronic communications between a Provider and a patient who are not in the same physical location. Telehealth may be used for diagnosis, treatment, follow-up, and patient education and may include, but is not limited to: (i) electronic transmission of medical records, photo images, personal health information, or other data; (ii) real-time or asynchronous interactions via audio, video, and/or secure data communications; and (iii) use of output data from medical devices, sound, or video files.

The electronic systems used in the Services incorporate network and software security protocols to protect the privacy and security of health information and include measures to safeguard your data against intentional or unintentional corruption or unlawful access.

By accepting these Terms of Service, you agree and consent to EONS HEALTH, your Provider, and any contracted partners communicating with you electronically (including through your account, telephone, email, or other communication channels) regarding your care. You are responsible for monitoring such communications and following all treatment recommendations. Neither EONS HEALTH nor any Provider shall be liable for any loss, injury, or claim resulting from your failure to read or act upon these communications.

You acknowledge that no means of electronic transmission can be guaranteed to be 100% secure. By using the Services, you agree to the electronic transmission of your health and other information and agree that any information sent or signed electronically shall be deemed equivalent to information provided or signed in writing.

Any questionnaires, assessments, or preliminary treatment recommendations presented on the Platform are for informational purposes only. They are designed to guide you toward potential options based on the information you provide. Completing a questionnaire or receiving an automated suggestion does not constitute a prescription or medical advice. Final treatment decisions, including any prescriptions, are made solely by independent, licensed Providers after consultation. The Provider may approve, modify, or reject any preliminary recommendation. Your Provider will obtain your explicit consent to receive telehealth services before each consultation, as outlined in our Telehealth Consent Policy.

You acknowledge and consent that your care may be provided either synchronously (via real-time audio or video) or asynchronously (where a Provider reviews your submitted intake forms, medical history, and photos to make clinical decisions without a live interaction), as deemed clinically appropriate by the Provider and permitted by Philippine telemedicine guidelines.

Your Relationship with EONS HEALTH

EONS HEALTH is a digital health platform and consumer brand. It does not itself practice medicine, operate as a medical clinic or pharmacy, prescribe, stock, or dispense medications, or provide clinical care. All consultations, diagnoses, prescriptions, treatment plans, and clinical decisions are the sole responsibility of licensed Providers and affiliated medical or clinic entities. Pharmacy fulfillment and dispensing are the sole responsibility of a licensed pharmacy entities or partners.

The health and wellness resources made available through the Platform are for informational purposes only and are not a substitute for in-person medical care in all cases, nor are they an indicator of specific results. Decisions about diagnosis and treatment rest solely with you and your Provider. By consulting with a Provider or pharmacy through the Platform, you are not entering into a physician-patient relationship with EONS HEALTH itself. That relationship exists only between you and the licensed Provider or pharmacy entity providing the care. Except for direct communications from your Provider, none of the information you receive through the Platform should be considered medical advice.

EONS HEALTH verifies that Providers hold the licenses or certifications required by law and may exclude a Provider or partner if we believe they have engaged in inappropriate conduct or misused the Platform.

You certify that you are physically located in the Philippines at the time of consultation. Providers and pharmacies rely on this certification in providing you with care. If this certification is found to be false, you agree to indemnify EONS HEALTH, the Providers, and pharmacy partners from any resulting damages, costs, or claims.

No Insurance Accepted

EONS HEALTH and its affiliated Providers operate strictly on a direct-pay (cash or self-pay) basis. We do not participate in, accept, or bill any third-party payors.

For the avoidance of doubt, EONS HEALTH does not accept, process, or coordinate benefits for:

• Private health insurance plans.
• Corporate or individual Health Maintenance Organizations (HMOs).
• The Philippine Health Insurance Corporation (PhilHealth).
• Any other government or private health reimbursement programs.

By booking a consultation or ordering a product, you acknowledge and agree that you are solely and fully financially responsible for all costs associated with the Services, including consultation fees, platform fees, diagnostics, and product fulfillment. Payment is required in full at the time the Service is requested.

EONS HEALTH will not submit medical claims on your behalf, nor will we communicate with your insurance provider or HMO. Upon your written request, EONS HEALTH can provide you with an electronic Official Receipt (OR), Service Invoice, or a basic summary of services rendered. You may choose to submit these documents independently to your HMO or insurance provider for potential "out-of-network" reimbursement. However, EONS HEALTH makes no representations, warranties, or guarantees that your insurance provider or HMO will accept these documents, reimburse you for the Services, or apply the costs toward your deductible. EONS HEALTH and its Providers will not alter clinical documentation or billing codes to satisfy third-party reimbursement requirements.

Pharmacy and Product Services

EONS HEALTH operates as a digital facilitator and is not a licensed pharmacy. We do not independently manufacture, compound, stock, or dispense prescription medications. All prescription fulfillment, compounding, and dispensing services are executed exclusively by pharmacy partners who are duly licensed and regulated by the Philippine Food and Drug Administration (FDA) and the Philippine Drug Enforcement Agency (PDEA), where applicable.

When a Provider issues a prescription through the Platform, it is routed to an affiliated licensed pharmacy for fulfillment. You acknowledge that the dispensing pharmacist retains absolute, independent professional discretion over the fulfillment of any order. The pharmacist reserves the right to refuse to dispense any medication if, in their professional clinical judgment, they suspect prescription fraud, identify a potential adverse drug interaction, determine that the medication is clinically inappropriate, or if the fulfillment violates any FDA regulation or local pharmacy law. In the event a pharmacist refuses to dispense your medication, EONS HEALTH will notify you and process a full refund for the unfulfilled product.

In strict adherence to the Philippine Generics Act of 1988 (Republic Act No. 6675), our pharmacy partners are committed to promoting the use of generic drugs. Where applicable and legally permissible, you may be informed of or offered a therapeutically equivalent generic alternative to a branded prescription. The final decision to accept a generic alternative or insist on a branded medication (subject to availability and Provider instructions) remains with you, and pricing will be adjusted accordingly.

To facilitate the seamless processing, labeling, and physical delivery of your products, you expressly consent to EONS HEALTH transmitting your necessary Personal Information and Sensitive Personal Information (including your name, delivery address, contact number, age, and specific prescription details) to our licensed pharmacy partners and accredited third-party logistics/courier services. This data sharing is strictly limited to the purpose of fulfilling your order and is governed by the Data Privacy Act of 2012 and our Privacy Policy.

In addition to prescription medications, the Platform may offer over-the-counter (OTC) medicines, dietary supplements, cosmetics, and other general wellness merchandise. These non-prescription products may be fulfilled directly by EONS HEALTH's registered corporate entities or through third-party partners. All such products are sourced from authorized distributors and comply with applicable FDA labeling and registration requirements. EONS HEALTH makes no independent medical claims regarding general wellness merchandise beyond what is stated by the original manufacturer.

3. Registration, Account Creation, and Security

While certain informational areas of the Platform may be accessed without registration, you are required to create a registered user account to request clinical consultations, purchase products, or access telehealth services. You agree to register using your true, legal identity. The use of aliases, pseudonyms, or fictitious names is strictly prohibited, as accurate identification is a critical component to safe medical care and prescription fulfillment.

Upon registration, you agree to provide information that is accurate, current, and complete, including your full legal name, sex at birth, date of birth, physical address, contact details, and relevant medical history. You acknowledge that you have an ongoing, affirmative duty to immediately update your account profile if any of this information changes. EONS HEALTH and its affiliated Providers rely entirely on the data you provide to deliver safe and effective care. EONS HEALTH shall not be liable for any adverse medical outcomes, delayed deliveries, or other damages resulting from your failure to maintain accurate and updated account information.

Your EONS HEALTH account is strictly personal to you and is non-transferable. You are strictly prohibited from sharing your account credentials, allowing another person to access your account, or requesting medical services on behalf of someone else through your account (except in the case of a legal guardian acting on behalf of a minor, subject to strict verification). You are solely responsible for maintaining the strict confidentiality of your password and account credentials.

You agree to notify EONS HEALTH immediately at legal@eonshealth.ph if you suspect or discover any unauthorized use of your account, a breach of security, or if your credentials have been compromised. You are fully legally and financially responsible for all activities, purchases, and communications that occur under your account prior to notifying us of a breach.

To ensure the integrity of your electronic medical records and to prevent prescription fraud, you are permitted to maintain only one (1) active EONS HEALTH account. The creation of duplicate or multiple accounts by a single individual is a violation of these Terms of Service and may result in the immediate suspension or permanent termination of all associated accounts, as well as the cancellation of any pending orders or consultations.

EONS HEALTH reserves the right to deny registration, suspend your access, or permanently terminate your account at our sole discretion, without prior notice or liability, if we reasonably suspect that:

• You have provided false, misleading, or fraudulent information.
• You are attempting to bypass eligibility requirements or prescription limits.
• Your account security has been compromised.
• You have violated any provision of these Terms of Service or applicable laws.

You acknowledge and agree that the EONS HEALTH Platform, including its underlying software, mobile applications (if applicable), and security protocols, may be automatically updated, modified, or upgraded from time to time without prior notice. These Terms of Service shall govern any such updates or modifications.

4. Privacy

EONS HEALTH understands the critical importance of confidentiality and privacy regarding your health information. By using the Platform, you explicitly consent to the collection, processing, and sharing of your Personal Information and Sensitive Personal Information (including medical history and treatment data) with our affiliated Providers and pharmacy partners strictly for the purposes of medical diagnosis, treatment, and fulfillment.

All processing of data is conducted in strict compliance with the Data Privacy Act of 2012 (Republic Act No. 10173). You retain all rights under the Act, including the right to access, correct, and port your medical data. Please see our Privacy Policy for comprehensive details on data handling. The Privacy Policy is incorporated into these Terms of Service by reference.

5. Ownership and License to Use the Services

As between EONS HEALTH and you, EONS HEALTH is the sole and exclusive owner of all right, title, and interest in and to the Services and their content, features, and functionality (collectively, "Services Content"). Subject to your compliance with these Terms of Service, we grant you a personal, limited, revocable, non-exclusive, and nontransferable right to access and use the Services and Services Content solely for your personal and non-commercial use. No other right, title, or interest is transferred to you, and all rights not expressly granted are reserved by EONS HEALTH or its licensors.

6. User Content and EONS HEALTH's License to Use Such Content

For any general content you submit to the Platform (such as reviews, feedback, or forum posts, excluding your protected health information), you grant EONS HEALTH a non-exclusive, worldwide, royalty-free, and perpetual license to use, store, and process that content in accordance with our Privacy Policy to improve and market our Services.

For the avoidance of doubt, your Sensitive Personal Information (health data, medical photos, intake forms) is explicitly excluded from this broad license and is handled strictly in accordance with the Data Privacy Act of 2012, to be shared only with Providers and partners for the purpose of your care and fulfillment. EONS HEALTH may access, monitor, preserve, and disclose your information if required by law or for safety, security, or legal compliance reasons.

7. Copyright Notices

EONS HEALTH respects the intellectual property rights of others and expects all users and affiliated Providers to do the same. In compliance with the Intellectual Property Code of the Philippines (Republic Act No. 8293) and other applicable international intellectual property laws, it is our policy to expeditiously respond to clear, legally valid notices of alleged copyright infringement.

If you believe in good faith that your copyrighted work has been copied, reproduced, or displayed on the Platform in a manner that constitutes copyright infringement, you or your authorized representative must submit a written takedown notice to our Designated Legal Agent at legal@eonshealth.ph. To be valid and actionable, your notification must include the following specific information:

• A clear description of the copyrighted work that you claim has been infringed.
• A description of where the allegedly infringing material is located on the Platform, providing specific URLs or sufficient detail to allow us to locate the content.
• Your full legal name, mailing address, telephone number, and email address.
• A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
• Your physical or electronic signature.

Upon receipt of a compliant takedown notice, EONS HEALTH reserves the right to remove or disable access to the allegedly infringing material without prior notice and at our sole discretion. EONS HEALTH shall not be held liable for the good-faith removal of such content. If you are a user who believes your content was removed by mistake or misidentification, you may submit a written counter-notice to the email address above containing your contact information, a description of the removed material, and a statement under penalty of perjury asserting your right to use the material.

EONS HEALTH maintains a strict policy regarding intellectual property violations. We reserve the right to suspend or permanently terminate the accounts of users, Providers, or partners who are determined to be repeat infringers, at our sole discretion.

8. Restrictions on Use / User Obligations

By accessing or using the Platform, you agree to use the Services only for lawful purposes and in accordance with these Terms of Service. You are solely responsible for your conduct and any consequences resulting from your reliance on the Services. You agree to strictly abide by the following obligations and restrictions:

Clinical Truthfulness and Duty of Good Faith

You agree that all information you provide to EONS HEALTH and its affiliated Providers, including your identity, self-reported symptoms, current medications, allergies, and complete medical history, is entirely truthful, accurate, and up to date. You acknowledge that withholding information, exaggerating symptoms, or providing false data inherently compromises the safety and efficacy of any medical diagnosis or treatment. You expressly agree that neither EONS HEALTH nor the affiliated Providers shall be liable for any adverse medical outcomes, injuries, or damages resulting from your failure to provide honest and complete information in good faith.

Prohibition on Medical Fraud and Abuse

You shall not use the Platform to engage in any fraudulent, abusive, or drug-seeking behavior. Specifically, you shall not:

• Attempt to bypass or manipulate the clinical intake process to obtain specific medications.
• Forge, alter, or manipulate medical records, prescriptions, or laboratory results.
• Create multiple accounts to bypass prescription limits or platform restrictions.
• Upload fake, altered, or stolen government-issued identification documents.

Technical and Security Restrictions

You shall not engage in any activity that compromises the security, integrity, or performance of the Platform. In compliance with the Cybercrime Prevention Act of 2012 (Republic Act No. 10175), you strictly agree not to:

• Attempt to copy, reproduce, reverse engineer, disassemble, decompile, or create derivative works of the Platform or its source code.
• Use any robot, spider, scraper, deep link, or other automated data extraction tools to access, acquire, monitor, or scrape any portion of the Platform, including for the purpose of training artificial intelligence (AI) models.
• Probe, scan, or test the vulnerability of the Platform, or bypass any security or authentication measures.
• Upload, distribute, or transmit viruses, malware, trojans, corrupted files, or any other malicious software.
• Attempt to gain unauthorized access to the servers, databases, or networks connected to the Platform, or access the accounts of other users.
• Engage in Denial of Service (DoS) attacks or otherwise disrupt, damage, or impair the Platform's functionality.

Communication and Content Restrictions

You are strictly prohibited from using the Platform to transmit, publish, or disseminate inappropriate content. You shall not:

• Record, capture, or broadcast any audio or video of your telehealth consultation with a Provider without their explicit prior written consent, in strict compliance with the Philippine Anti-Wiretapping Law (Republic Act No. 4200).
• Post or transmit content that is unlawful, defamatory, libelous, obscene, pornographic, offensive, harassing, threatening, or hateful.
• Publish or share content that infringes upon third-party intellectual property rights, privacy rights, or proprietary rights.
• Impersonate any person or entity, or falsely misrepresent your affiliation with another person or entity (including EONS HEALTH staff or Providers).
• Collect, store, or disseminate personal information about other users without their explicit consent.

Non-Commercial Use

The Services are intended for your personal, non-commercial use. You shall not:

• Resell, distribute, barter, or commercially exploit any pharmaceutical products, supplements, or wellness items obtained through the Platform.
• Use the Platform to solicit or engage in unauthorized commercial transactions, money laundering, gambling, or acting as an unlicensed broker for medical services.

9. Disclaimer of Warranties and Service Risks

EONS HEALTH and its affiliated Providers strictly adhere to the guidelines set by the Philippine Drug Enforcement Agency (PDEA). Under no circumstances will Providers prescribe controlled substances, dangerous drugs (as defined by the Comprehensive Dangerous Drugs Act of 2002 / RA 9165), medications requiring a PDEA Yellow Prescription, or any drugs subject to abuse through the telehealth platform.

Service Risks (You expressly acknowledge and consent to):

• Telehealth Format: You consent to receive healthcare services via telehealth technologies where you and the Provider are not in the same physical location.
• Health Information Disclosure: During consultations, your health history and personal information may be discussed electronically.
• Risks of Treatment: Possible risks and side effects vary by treatment or medication. Detailed information will be provided with each prescription.
• Consent to Care: By proceeding, you confirm that you understand these risks and explicitly agree to follow the Provider's instructions.
• Accuracy of Information: You confirm that all information you provide is accurate and complete. Incorrect or incomplete information may affect the safety or suitability of your treatment.
• Benefits and Limitations of Telehealth: Telehealth can improve access and convenience, but may involve insufficient image or audio quality that affects clinical decisions, equipment or connectivity failures that cause delays or require follow-up, or lack of access to full health records, which may rarely result in adverse interactions or allergic reactions.
• Data Privacy: Although strong safeguards are applied, electronic systems cannot be 100% secure. Rare breaches of privacy or confidentiality may occur.
• Not a Replacement for In-Person Care: Telehealth, preventive care, wellness programs, and related offerings are not a substitute for in-person care when in-person care is required. You must seek in-person or emergency care when symptoms are severe or when directed to do so by a Provider.
• Emergency Disclaimer: The Platform is not for emergencies. If you are experiencing life-threatening symptoms, call local emergency services immediately.
• Provider Discretion: Providers may determine that telehealth or a specific service is not appropriate for all of your needs and may decline or redirect your care.
• Wellness and Cosmetic Services: These services carry their own inherent risks; review product- or program-specific information.

You assume all risks of reliance on the Services except direct communications from your Provider. EONS HEALTH does not endorse or recommend any specific Providers, pharmacies, medications, or treatments. Any reliance on Provider advice is at your own risk.

10. Limitation of Liability

To the maximum extent permitted by Philippine law, EONS HEALTH and its affiliates, officers, directors, employees, contractors, or partners shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of data, profits, business, reputation, or goodwill, errors, omissions, delays, service interruptions, unauthorized access, or acts, omissions, or negligence of independent Providers, pharmacies, or couriers. EONS HEALTH's total liability shall not exceed the greater of PHP 10,000 or the amount you paid in the preceding 12 months.

11. Indemnification

You agree to indemnify, defend, and hold harmless EONS HEALTH, its affiliates, officers, directors, employees, contractors, agents, and partners from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and disbursements) that arise out of or relate to your actions. This includes, without limitation:

• Your breach or violation of these Terms of Service, our Privacy Policy, or any other referenced policy.
• Your violation of applicable laws, regulations, or third-party rights, including intellectual property rights, privacy rights, or data protection obligations.
• Your negligence, misconduct, misrepresentation, fraud, or unlawful acts in connection with your use of the Platform.
• Any content or information you submit, upload, transmit, or make available through the Platform, including claims of defamation, infringement, or violation of rights.
• Your use of medical advice, prescriptions, products, or services obtained via the Platform, including disputes or claims against Providers, pharmacies, or couriers.
• Your failure to provide accurate, complete, or truthful information (including medical history and payment details).
• Any dispute or claim between you and a third party arising from your use of the Platform.

EONS HEALTH reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate fully with such defense and not to settle any claim without EONS HEALTH's prior written consent. These indemnification obligations shall survive the termination or expiration of these Terms of Service and your use of the Platform.

12. Third-Party Links and Features

General Disclaimer

The Services may contain links to third-party websites, applications, resources, or advertisements that are not owned, operated, or controlled by EONS HEALTH. These links are provided solely as a convenience to you. EONS HEALTH does not endorse, guarantee, or make any representations or warranties regarding the accuracy, legality, safety, or quality of the content, products, or services available on or through such third-party platforms. You acknowledge and agree that your access to and use of any third-party links is entirely at your own risk, and EONS HEALTH shall not be held liable for any damages or losses caused or alleged to be caused by or in connection with your reliance on such external content.

Third-Party Infrastructure

The delivery of our Services relies on integrated third-party infrastructure, which may include cloud hosting services, secure video conferencing software (SDKs/APIs), SMS and email communication gateways, and electronic health record (EHR) systems. While EONS HEALTH strictly vets its partners for compliance with applicable data security and telehealth standards, we do not warrant that these third-party services will be uninterrupted, error-free, or entirely secure. EONS HEALTH is not liable for service outages, connectivity failures, or data transmission delays resulting from issues within these third-party infrastructures.

Payment Processing Gateways

All financial transactions on the Platform are processed through secure, Payment Card Industry Data Security Standard (PCI-DSS) compliant third-party payment gateways (e.g., PayMongo, Maya, Stripe, or similar providers).

• EONS HEALTH does not directly collect, process, or store your complete credit card numbers, bank account details, or e-wallet credentials on our servers.
• By initiating a payment, you agree to be bound by the respective terms of service and privacy policies of these third-party payment processors. EONS HEALTH is not responsible or liable for any processing errors, declined transactions, unauthorized charges, double billing, or data breaches that occur on the systems of our third-party payment partners. Any disputes related to the technical processing of a payment must be directed to your issuing bank or the respective payment provider.

Wearables and Integrations

EONS HEALTH may offer features that allow you to connect third-party health applications (e.g., Apple Health, Google Fit) or wearable devices (e.g., smartwatches, continuous glucose monitors) to your EONS HEALTH account to assist Providers in evaluating your wellness and longevity goals.

• EONS HEALTH and its affiliated Providers do not guarantee the accuracy, reliability, or clinical validity of any biometric data generated by third-party wearables or apps.
• Clinical decisions based in part on user-synced wearable data are made on the assumption that the device is functioning correctly. EONS HEALTH is not liable for any misdiagnosis or adverse outcome resulting from faulty, inaccurate, or incomplete data transmitted by third-party health integrations.

When you leave the EONS HEALTH Platform or interact with a third-party service integrated into our Platform, our Terms of Service and Privacy Policy no longer govern. You are solely responsible for reviewing and agreeing to the applicable terms of use, privacy policies, and data gathering practices of any third party before engaging in any transaction or sharing any personal information with them.

13. Changes to the Terms and Services

We may modify these Terms or the Services at any time. Changes are effective upon posting. Continued use constitutes acceptance.

14. Payments, Cancellations, and Refunds

All prices are in Philippine Pesos (PHP) and include applicable taxes unless stated otherwise. Payments are processed through secure PCI-DSS compliant third-party gateways. EONS HEALTH does not store complete card details. Your payments to EONS HEALTH may include fees charged by Medical Partners for medical services and/or pharmacy services, which EONS HEALTH collects on their behalf.

A temporary authorization hold may be placed when you request a consultation or product. The actual charge is adjusted after review.

You may cancel a booking for a full refund before the consultation begins or before product fulfillment (subject to product-specific rules).

You acknowledge and expressly agree that the majority of products offered and facilitated through the Services, including, but not limited to, pharmaceuticals, compounded medications, supplements, injectables, cosmetics, and other personal wellness items, are highly regulated, consumable, and personal in nature. To comply with stringent health, safety, hygiene, and pharmaceutical temperature-control (cold-chain) regulations, EONS HEALTH enforces a strict no-return and no-exchange policy. Once any such product has been dispensed, opened, packaged for delivery, or has left the physical premises of the licensed pharmacy or clinic, it is deemed irrevocably accepted and cannot be returned, exchanged, or refunded under any circumstances, except as expressly mandated by law.

All fees paid are strictly for the procurement of the product and/or the provision of professional clinical time and services, and are not contingent upon any guaranteed medical outcome, aesthetic result, or specific diagnosis. You expressly assume the risks inherent in medical and cosmetic treatments. Therefore, absolutely no refunds, credits, or exchanges will be issued for:

• Failure to achieve desired medical, therapeutic, or cosmetic results.
• Early discontinuation of a treatment plan due to anticipated or unanticipated side effects, allergic reactions, or physical intolerance.
• Change of mind, personal scheduling conflicts, or changes in financial circumstances after an order has been placed.
• Mishandling, improper storage, or failure to follow the Provider's or manufacturer's instructions for use.
• Delays or returned shipments resulting from your failure to receive the package, provision of an incorrect address, or refusal to accept delivery from the courier.

Consultation fees, service fees, platform usage fees, and administrative charges are fully earned upon the commencement of the service. Once a consultation with a Provider has been initiated, whether synchronously (live) or asynchronously (intake review), the associated professional fees are strictly non-refundable, regardless of whether the Provider ultimately determines that a prescription or specific treatment is medically appropriate for you.

Notwithstanding the foregoing, EONS HEALTH fully complies with the Consumer Act of the Philippines (Republic Act No. 7394). You are entitled to a remedy exclusively in the event that a product arrives materially damaged, is objectively defective, is expired upon delivery, or constitutes an incorrect fulfillment (e.g., wrong medication dispensed).

To exercise this right, it is a condition precedent that you must strictly adhere to the following procedure:

• You must notify EONS HEALTH in writing at legal@eonshealth.ph within twenty-four (24) hours of the courier's recorded delivery timestamp.
• Your notification must be accompanied by clear, unedited photographic or video evidence of the damaged or defective item, including the original packaging and shipping label.
• Upon verification and approval of your claim at the sole discretion of EONS HEALTH and the dispensing pharmacy, EONS HEALTH will, as its sole liability and your exclusive remedy, provide either a direct replacement of the defective product or a full refund of the purchase price of the specific item. Failure to report a defect within the prescribed twenty-four (24) hour window shall constitute an absolute waiver of your right to claim a refund or replacement under this section.

In the event that you remit payment for a bundled product-and-consultation service, but the licensed Provider, exercising independent medical judgment, determines that you are not a suitable candidate for the requested treatment prior to the issuance of a prescription, EONS HEALTH will issue a full refund of the product cost. Similarly, if an order is accepted but the product becomes unavailable due to supply chain shortages prior to fulfillment, a full refund will be promptly issued to your original method of payment.

If you enroll in a recurring subscription or treatment plan, you authorize EONS HEALTH (via our third-party payment processors) to automatically charge your payment method on file on a recurring basis (e.g., monthly) for the agreed-upon amount. Subscriptions will continuously renew until canceled. To avoid the next billing cycle's charge, you must cancel your subscription through your account dashboard or by emailing us at least forty-eight (48) hours prior to your next scheduled billing date.

You agree not to initiate a chargeback or payment dispute with your bank or credit card issuer without first submitting a formal claim to legal@eonshealth.ph and allowing EONS HEALTH a reasonable opportunity (no less than 14 business days) to investigate and resolve the matter amicably. The initiation of a chargeback in bad faith, or in contravention of this Strict No-Refund Policy, constitutes a material breach of these Terms of Service and will result in the immediate and permanent termination of your account, and may subject you to liability for any administrative fees or penalties incurred by EONS HEALTH as a result of the unwarranted dispute.

15. Shipping and Delivery

Shipping is available only within the Philippines and begins only after Provider approval (where required). Fulfillment and delivery are handled by licensed pharmacy partners and third-party couriers (including but not limited to Grab, Lalamove, JRS Express, LBC, J&T Express, and other accredited logistics partners). EONS HEALTH does not itself dispense, store, sell, or ship medicines unless through a licensed operating entity.

International shipping is not currently offered. Certain products (particularly pharmaceuticals, prescription medications, injectables, and regulated wellness items) are subject to strict Philippine export controls and the importing country's customs, licensing, and pharmaceutical import regulations. Even when necessary permits and documentation can be obtained on a case-by-case basis, EONS HEALTH does not currently support or facilitate international shipments. Any future expansion of shipping destinations will be announced separately and will remain subject to all applicable export/import laws, regulatory approvals, and additional terms.

Once an order is placed and approved, your prescription (where applicable) is sent to a licensed pharmacy for processing and preparation, typically within forty-eight (48) to seventy-two (72) hours. After preparation, it is handed to a courier for delivery, and you will receive a shipping notification with a tracking number. Estimated delivery timelines (within the Philippines), measured from the date of dispatch, are:

• 1–3 business days within Metro Manila, starting from the day the doctor approves your clearance and program eligibility.
• 3–5 business days for provincial areas, starting from the day the doctor approves your clearance and program eligibility.

These timelines are estimates only and may be affected by circumstances beyond our control, including severe weather, access restrictions, courier network disruptions, or peak seasonal demand. Couriers may attempt delivery more than once. If delivery fails due to an incomplete or incorrect address, receiver unavailability, or access restrictions, you may be required to arrange redelivery or pickup, and additional fees may apply.

Risk of loss transfers to you upon delivery to the address you provided. The title to any prescription medication passes directly from the dispensing pharmacy to you upon delivery. You are required to inspect your parcel upon receipt. If there are any issues, such as an incorrect item, damaged packaging, or missing items, you must notify us within twenty-four (24) hours of delivery so that we may coordinate with the dispensing pharmacy or courier. Failure to report issues within this timeframe may limit our ability to resolve your concern.

Orders will not be shipped outside the Philippines at this time. Certain medications may also be subject to regulatory restrictions that limit delivery to certain regions within the Philippines or require additional verification steps or documentation before dispatch. If a package is returned due to failed delivery attempts, incorrect addresses, or refusal to accept the parcel, you may be charged additional reshipping fees. If you fail to claim or accept your package within the courier's designated holding period, your order may be canceled without refund, except where prohibited by law.

Neither EONS HEALTH nor its partners shall be liable for delays or failures to deliver caused by events beyond reasonable control, including but not limited to natural disasters, strikes, government restrictions, courier disruptions, or other force majeure events. All shipments comply with the Philippine Food and Drug Administration (FDA) regulations and local pharmacy laws.

16. Medical Partners and Professional Standards

All medical services facilitated through the Platform are provided exclusively by independent, licensed medical groups ("Medical Partners") and their professionals. The actual contract for care is between you and the Medical Partner; EONS HEALTH is not a party to that contract and does not interfere with the professional judgment of Providers.

Every medical professional delivering services on the Platform undergoes a rigorous vetting process that includes verification of medical licenses, credentials, and good standing with the relevant Philippine regulatory bodies. Only those who meet these requirements are permitted to provide care. All Providers and pharmacies participating on the Platform are required to be duly licensed and registered in the Philippines and must maintain current licensure at all times. EONS HEALTH requires and retains updated documentation of each Provider's, diagnostic centers and pharmacy's licenses, certifications, and registrations, which must be renewed and verified periodically as a condition of continued participation. Providers and pharmacies are subject to ongoing audits, compliance checks, and verification procedures to ensure full adherence to Philippine medical, pharmacy, and telehealth regulations.

In addition to licensing requirements, all Providers must complete mandatory training and onboarding specific to the treatments, clinical workflows, and telehealth protocols offered through the Platform. Providers are also required to participate in continuing education and treatment-specific updates in order to remain active on the Platform. Any Provider, diagnostic centers or pharmacy that fails to maintain valid licensure, comply with applicable regulations, or meet EONS HEALTH's quality standards will be immediately suspended or removed from the Platform.

Providers are fully and independently responsible for the medical services they deliver, including compliance with all applicable laws, regulations, and ethical standards. EONS HEALTH does not supervise or control clinical decision-making, does not guarantee medical outcomes, and accepts no responsibility for treatment results. Providers may, at their discretion, determine that telehealth is not appropriate for your care and may decline to provide services through the Platform. EONS HEALTH does not endorse or recommend any specific Provider, diagnostic centers, pharmacy, or treatment. Any ratings, testimonials, or feedback displayed on the Platform are subjective reflections of individual user experiences and shall not be construed as a guarantee of quality or outcomes.

If you have concerns about the conduct or services of a Provider, diagnostic center, or pharmacy, you may contact legal@eonshealth.ph. Complaints will be reviewed by EONS HEALTH and, where appropriate, referred to the relevant regulatory authority. EONS HEALTH may suspend or remove Providers who fail to maintain professional standards or comply with applicable laws and policies. To the fullest extent permitted by law, EONS HEALTH shall not be liable for medical advice, treatment decisions, or clinical outcomes provided by independent Providers or pharmacies. Any claims, disputes, or malpractice issues must be addressed directly with the Provider or pharmacy responsible for the care. Upon reasonable request, EONS HEALTH may provide copies or proof of current licenses, certifications, and regulatory approvals for Providers and pharmacies participating on the Platform.

17. Termination

We may suspend or terminate your access at any time for violation of these Terms or other reasons. Certain sections survive termination (disclaimers, liability, indemnification, governing law, etc.). If you fail to comply with these Terms of Service, your rights under this Agreement may automatically terminate without prior notice. EONS HEALTH reserves the right to restrict, suspend, or permanently terminate your access to the Platform at our sole discretion. Grounds for suspension or termination include (but are not limited to) violation of these Terms or any applicable law, fraud, misrepresentation, abusive conduct, providing false information, or activities that could harm EONS HEALTH, its partners, or its reputation. Consequences may include immediate deletion or restriction of your account (except where data retention is required by law), survival of outstanding payment obligations, and no liability on the part of EONS HEALTH for any damages or losses you incur as a result of the termination. In cases of suspected fraud or unlawful activity, EONS HEALTH reserves the right to disclose your information to law enforcement or regulators and to pursue legal remedies.

18. Governing Law; Dispute Resolution; Arbitration; Venue; Severability

These Terms are governed by the laws of the Republic of the Philippines. Disputes shall first be resolved amicably. If unresolved, they shall be submitted to final and binding arbitration under the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI) or a mutually agreed-upon body, to be conducted in Quezon City. You waive any right to a jury trial and agree to waive any right to pursue disputes on a class-action basis. Exclusive jurisdiction for non-arbitrable matters shall lie with the competent courts of Quezon City, Philippines.

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed from the agreement, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

19. Communications by Text Message, Email, and Calls

By using the Platform or providing your contact information, you consent to receiving calls (including auto-dialed and/or pre-recorded messages), SMS, and emails from EONS HEALTH at any time using the telephone number or email address you have provided, subject to the Privacy Policy. Such communications may include transactional, service-related, clarification, and (where you have opted in) marketing purposes. You may also be contacted by service providers under contract with us (couriers, diagnostic centers, pharmacies, payment processors) strictly in furtherance of the delivery of the Services. If you wish to stop receiving marketing communications, you may email legal@eonshealth.ph. Text/email transmissions are not 100% secure.

20. Miscellaneous Terms

• No waiver of any provision is effective unless in writing and signed by an authorized representative of EONS HEALTH.
• No agency, partnership, or employment relationship is created.
• Force majeure: EONS HEALTH shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, wars, government restrictions, power outages, telecommunications failures, pandemics, or courier disruptions.
• These Terms, together with the incorporated policies, constitute the entire agreement between you and EONS HEALTH and supersede any prior agreements.
• You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time to an affiliate, subsidiary, successor, or acquirer.
• These Terms are not intended to confer any benefit on any third party, except as expressly stated.
• These Terms are drafted in English. If translated into another language, the English version shall prevail in the event of a conflict.
• Section titles and headings are for convenience only and have no legal or contractual effect.
• Any provisions that by their nature should survive termination (including indemnification, disclaimers, limitations of liability, governing law, and dispute resolution) shall survive.

21. Special Offers and Referral Programs

Promotional offers and referral programs are subject to separate terms disclosed at the time of offer or enrollment. In the event of any conflict, these Terms of Service prevail.

22. Contact Us

For questions about these Terms of Service, contact:

By accessing or using the Services, you confirm that you have read, understood, and agree to these Terms of Service.